Make a complaint about an APRA-regulated entity

With the exception of private health insurance, the Australian Financial Complaints Authority (AFCA) is the main dispute resolution body for the Australian financial system.

AFCA is a non-government organisation providing free, fair and independent help to consumers and small businesses to resolve their financial disputes. 

Where an agreement cannot be reached between parties, AFCA can make decisions that are binding on financial firms, including awarding compensation for losses due to a financial firm’s error or inappropriate conduct.

You can start a complaint process with AFCA online or call AFCA on 1800 931 678 (free call).

If your complaint is about a private health insurer, the Private Health Insurance Ombudsman is an Australian Government agency that acts independently of the Government to deal with complaints and reporting. 

You can contact the Private Health Insurance Ombudsman on 1300 362 072 (10:00am - 4:00pm AEST/AEDT) or make a complaint using their online form.

Complaining to APRA 
 

APRA supervises institutions across the banking, insurance and superannuation industries to promote the careful or prudent management of these financial institutions.

As the prudential regulator, APRA is concerned with maintaining the safety and soundness of the institutions it regulates to ensure that they can fulfil the financial promises they make to depositors, policyholders and superannuation beneficiaries.

APRA deals with systemic matters at an institution level rather than pursuing individual complaints about products and services.

If you have a complaint related to the safety and stability of an APRA-regulated financial institution, please contact us:

Call APRA

In Australia (free call)    1300 558 849    
        
Outside of Australia    +61 2 8037 9015

For general enquiries, our call centre is open Monday to Friday from 9.00 am to 5.00 pm AEST except for public holidays. 

Email APRA

General enquiry: info@apra.gov.au 

Write to APRA

Please note that there may be a delay in responding to written correspondence due to changes in our current work arrangements. If the matter is urgent, please use one of the alternative contact methods listed above.

Australian Prudential Regulation Authority
GPO Box 9836
SYDNEY NSW 2001
Australia